Privacy Policy

Last updated: April 22, 2026

1. Introduction

TunnelHQ ("we", "our", or "the Service") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our monitoring platform and related services.

2. Information we collect

We may collect the following types of information:

• Account information: username, email address, and password (stored in hashed form).
• Monitoring data: configuration and status data for the servers and endpoints you add to the Service, including encrypted credentials where you use credential storage (AES-256-GCM at rest).
• Usage data: how you use the Service, such as feature usage and general analytics to improve the product.
• Technical data: IP address, browser type, and device information for security and support.

3. How we use your information

We use the information we collect to:

• Provide, operate, and maintain the Service.
• Authenticate you and manage your account.
• Run monitoring checks and store results and incident history.
• Send you alerts and notifications you configure.
• Respond to support requests and improve the Service.
• Comply with legal obligations and enforce our terms.

4. Data storage and security

We implement appropriate technical and organizational measures to protect your data. Sensitive credentials you store in the Service are encrypted with AES-256-GCM using a server-side key. We do not sell your personal information to third parties.

5. Data sharing and disclosure

We may share your information only: (a) with service providers who assist us in operating the Service, under strict confidentiality; (b) when required by law or to protect our rights and safety; or (c) in connection with a merger, sale, or transfer of assets, with notice where required.

6. Your rights

Depending on your location, you may have the right to access, correct, delete, or export your personal data, or to object to or restrict certain processing. You can manage much of your account and monitoring data from within the Service. For other requests, contact us using the details provided in the Service or on our website.

7. Cookies and similar technologies

We use cookies and similar technologies for session management, authentication, and preferences. You can control cookie settings in your browser, though some features may not work correctly if you disable essential cookies.

8. Changes to this policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on the Service or by email where appropriate. Your continued use of the Service after changes constitutes acceptance of the updated policy.

9. Contact

For questions about this Privacy Policy or our data practices, please contact us through the support or contact options provided in the Service.